CREATING CHANGES THAT MATTERS.

Historically, we have used the tool of Process maps to clearly communicate any issues to all stakeholders in the process (See Process Maps section). These maps, while extensive, are easy to read, easy to understand, and clearly show any overlap or gaps in processes. They also help us in Leaning processes.
 
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Using tools such as Tableau and other BI tools, we create client specific dashboards that visually highlight key performance data. For example, we have created dashboards that combine on-going clinical trials and upcoming clinical trials with current and expected enrollment levels. Such analytics has led to a dramatic reduction in the number of non-performing trials, in the time to open trials and in increasing enrollment in existing trials.
 
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All organizations have both internal and external environments. We use tools of environment scanning to understand these environments in order to significantly increase the likelihood of successful intervention of the recommended changes.
 
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We use surveys to gain a better overall understanding of organizational issues from the perspective of multiple stakeholders. This tool is valuable to glean more general observations of client stakeholder ideas with respect to the issues under investigation.
 
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A number of different performance and quality metrics have been developed for our clients. Today, we use a variation of Objective and Key Results (OKR) to develop metrics (I.e., key results) to organizational objectives. This helps focus everyone on the “right” goals.
 
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Training is required to make any change “stick”. Hence, we offer extensive training with respect to topics such as change management, development of new processes, and the linkage between operational effectiveness and operational excellence.
 
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Change requires understanding the need for the change, the ability to “test” the change, and acceptance the resulting new system. We used many change models, including those of Kotter, to facilitate change within organizations. We also help clients discover necessary areas of change through retreats.
 
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Any change in an organization or system has inherent risks associated with it. We use our extensive experience with changing processes, organizational design, and systems engineering to evaluate the short, medium, and long-term risks of the change from multiple viewpoints.
 
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